We are guarantee to have best available box to fit your parcel shipment before shipment arranged.
All item in the boxes from us will be additional wrapped to protect domestic and box prone damages before the shipment send to you
in-order to provide the best services to our customer from us.
All Model kits are wrap with double layer bubble wrap in-order to have a maximum protection!
Insert into a carton box before delivery.
It can withstand up to 5kg external pressure to protect the content from getting damaged.
i) Express Delivery by PosLaju, Sky Net or AirPak - Those Courrier (for local delivery) is based on volumetrix charges.
Its shipping duration is 2-3 working days for Peninsular or 2-5 working days for East Malaysia (Sabar & Sarawak).
ii) Surface Parcel Delivery / SAL - POS Malaysia (for local and International delivery) is cheapest mode but should take consideration on packing conditions, prone to damages/dented box at buyers risk.
Shipping duration 3-5 working days for within West Malaysia and 10-14 working days for East Malaysia address For International address it going to takes around 10-20 working days.
Buyers have to require to buy additional insurance coverage for the damages/missing parcel by using this postal service, upon buyer request before delivery is made.
Insurance coverage charges have to advise per case by case as per buyers request amount. No responsible of box/item damages incurred for SAL/POS Malaysia delivery, but do feedback to us if this happens!
iii) All parcel will be ready within 24hrs after the confirmation of receiving your payment and arrange the delivery on the NEXT WORKING DAY, otherwise we will inform you if there is any delay.
iv) All shipment will be arranged during working days and no shipment arrange in weekends (Saturday and Sunday) and Public Holidays.
We are using Registered Pos Malaysia Air Parcel / Aramex / TnT / SF Express as our partner for international courier.
Please take note that any Customs fees or taxes imposed by Customs for an order are separate from the shipping charges, and are not the responsibility of The Mecha Hobby. Customs fees and taxes will vary and we recommend that you contact your local Customs office should you have any questions or concerns about these fees.
All packages shipped from The Mecha Hobby will include a declaration indicating the contents of your order along with the shipping fees in total.
A packaged returned to us due to refusal of these charges will result in The Mecha Hobby being charged for the shipping, return shipping and Customs fees, and future orders will not be accepted until these fees are reimbursed.
To track and trace your parcel please visit the link below:
Please be patient as it may take few hour to trace your parcel after you received the tracking number from us because poslaju may need time to updating their system.
Please do contact us if you fail to trace your parcel after receiving the tracking number from us after 24 hours.